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Resident Handbook

If you live in one of the apartment communities we manage, this section of our website is just for you.

To ensure fairness, Home Forward has a 3-step procedure for you to dispute decisions about your lease agreement or housing regulations. 

You can download the complete text of our grievance procedure, in

Fir Acres

  1. The resident must personally present the grievance to Home Forward within 14 days of the disputed action or inaction.

  2. In cases of eviction, the resident has 14 days from the date of the termination notice to present a grievance. The only exception is when there is a 24- hour non-remedy eviction.

Your property manager will schedule an informal conference with you. Within a reasonable time after the conference, Home Forward will give you a written summary of the conference discussion, including the proposed resolution.

If you are not satisfied with the results of the informal conference, you have the right to a hearing before an impartial hearing officer/panel. The exception is when there is a 24-hour non-remedy eviction. You must submit a written request for a hearing to the appropriate Home Forward office within seven days of receiving the summary of the informal conference. The hearing officer/panel will then schedule the hearing.

You have the right to:

  • Examine any relevant Home Forward documents before the hearing.


  • Be represented by counsel or another representative at the hearing.


  • Have a private hearing, unless you request a public hearing.


  • Present evidence and arguments.


The hearing officer/panel will prepare a written decision, with the reasons for the decision, after the hearing.

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For Spanish, Russian, Vietnamese, Somali, and Arabic, this site uses Google Translate. Please contact us if any information provided in your language is incorrect or unclear. Vital forms are all translated by a specialized service. Read our Limited English Proficiency (LEP) Plan here.