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Resident Handbook

If you live in one of the apartment communities we manage, this section of our website is just for you.

Here are some questions people often ask when they live at one of our properties or are interested in living at one.

Fir Acres

You have the right to dispute decisions about your lease agreement or housing regulations.  To learn more about Home Forward’s three-step grievance procedure, click here.

Yes, you can have certain pets as long as they don’t disturb your neighbors.  To learn more about our pet policy, click here.

If you would like to add someone to your lease, please contact your property manager.  They will help you get started with the process.

If your income changes, let your property manager know immediately. The manager will calculate the change in your rent. You must notify your property manager by the 15th of the month for the change to be effective on your next month’s rent.

If you are having problems with one of your neighbors, please share your concerns with your property manager to determine the appropriate next steps, and to get advice on available resources to help resolve the situation.

Your Property Manager can give you forms and explain the process to make household changes.  Some common forms are also available at Home Forward’s Forms Library

If your apartment needs a repair, contact your property manager right away.  Our goal is to provide you with the highest quality maintenance service. Our service staff will respond as soon as possible. For more information, click here.

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For Spanish, Russian, Vietnamese, Somali, and Arabic, this site uses Google Translate. Please contact us if any information provided in your language is incorrect or unclear. Vital forms are all translated by a specialized service. Read our Limited English Proficiency (LEP) Plan here.